Title: Director of Project Management
Company: Prudential Financial, Inc.
Location: Ambler, Penn.
Within 35 years, Jean Heaney has successfully led the full transition of a centralized home office account management team supporting over 6,000 clients to a decentralized field office support model. The transition was complex with converging people, process and customer impacts and sensitive. In the end, the transition was successfully accomplished with respect for impacted associates, no negative customer feedback and accolades for the planning, training and ramped-up execution from the field office staff and leaders. This was a high profile initiative with executive oversight accomplished successfully within a short six-month time frame. Continue reading
